Health
BT’s Digital Voice has cut off my mother’s vital landline
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www.theguardian.com
She switched to the service and has now been left without the internet or a working phone
In January, BT somehow managed to convince my 75-year-old mother that it would be a good idea for her to switch her landline over to its new Digital Voice service. As far as I can see, she has been overcharged ever since.
And then it got worse. After an engineer’s visit a week ago, she was left without a working phone line or access to the internet. She lives on her own and has a heart condition. She is unable to order her shopping or sort out her finances. Normally she is incredibly capable and keeps up with technology really well.
Continue reading…
Miles Brignall
Published: 2024-04-30 07:00:37
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