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WestJet is reversing plans to add extra seats to its planes following significant public backlash. The airline initially proposed increasing passenger capacity in some economy sections to lower fares, but the idea faced criticism from travelers concerned about reduced comfort and legroom. After acknowledging that the move “didn’t fly” with customers, the airline decided to maintain its current seating configuration. The reversal highlights the airline’s recognition that maintaining passenger comfort is a priority over density, ensuring they avoid alienating frequent flyers and loyal customers.
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