mashable.com
On January 14, a major Verizon outage left many customers without service, with devices displaying “SOS mode” and unable to make calls, send texts, or use data.
Verizon acknowledged the issue, apologized to customers, and confirmed its engineering teams were working to resolve it. Later in the day, Verizon announced the outage was resolved, recommending affected users restart their devices to restore connectivity.
In response to the disruption, Verizon has pledged to provide account credits to all impacted customers as compensation for the service interruption.
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